Staff

Management

Joe P.

Joe P.

General Manager
72 Reviews
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Ron K.

Ron K.

Service Manager
48 Reviews
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Dan P.

Dan P.

Service Advisor

159 Reviews
Certified
Recent Reviews

May 18, 2022

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Dan and the other service department professionals are

Dan and the other service department professionals are always very knowledgeable and courteous. I recommend Vision

Apr 26, 2022

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Good service and great waiting room friendly staff also

Good service and great waiting room friendly staff also not pushy free coffee or water nice touch

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Apr 08, 2022

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First visit to service and it was great!

First visit to service and it was great! We will definitely be returning in the future.

Apr 04, 2022

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The customer service was professional and business

The customer service was professional and business friendly.VISION of PENFIELD has my highest rating for service.👍🏽🙂

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Joe P.

Joe P.

General Manager
Recent Reviews

Apr 16, 2022

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Repeat customer for 2nd new Jeep purchase and it could

Repeat customer for 2nd new Jeep purchase and it could not have been easier. Friendly relationship, good service, good coffee, and more importantly, good deal. Joe D. And Scott M. could not have treated me more fairly. Thanks.

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Mar 26, 2022

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Best dealership I have ever used, the salesman Jeff was

Best dealership I have ever used, the salesman Jeff was very knowledgeable and helpful, very happy with the service and my purchase, I highly recommend this dealership

Jan 31, 2022

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Such great service. Dan is awesome and always takes care...

Such great service. Dan is awesome and always takes care of me. Joe Pro always is so professional. Thanks to both of you for getting my brakes changed so quickly!!!

Dec 30, 2021

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Very pleased with my experience at dealership. They...

Very pleased with my experience at dealership. They couldn’t be any nicer. My salesman, Joe Cicione was so helpful ,went over everything for me Was outside

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Dan G.

Dan G.

Finance Manager
Recent Reviews

Apr 25, 2022

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Great place and awesome employees.

Great place and awesome employees. Had no issues purchasing a new vehicle. Salesmen weren’t pushy.

Apr 16, 2022

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Repeat customer for 2nd new Jeep purchase and it could

Repeat customer for 2nd new Jeep purchase and it could not have been easier. Friendly relationship, good service, good coffee, and more importantly, good deal. Joe D. And Scott M. could not have treated me more fairly. Thanks.

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Apr 11, 2022

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From beginning to end, the dealership met all my

From beginning to end, the dealership met all my expectations and made the car buying experience painless.

Mar 26, 2022

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Best dealership I have ever used, the salesman Jeff was

Best dealership I have ever used, the salesman Jeff was very knowledgeable and helpful, very happy with the service and my purchase, I highly recommend this dealership

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Brendan S.

Brendan S.

Service Advisor
Recent Reviews

May 12, 2022

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As I expected , top shelf service.

As I expected , top shelf service. Vehicle was done before expected, and contacted throughout. Bravo!

Apr 25, 2022

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Service Department was was great to deal with and the

Service Department was was great to deal with and the requested service was completed with no issues.

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Apr 08, 2022

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First visit to service and it was great!

First visit to service and it was great! We will definitely be returning in the future.

Mar 23, 2022

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Professional is all I can say about this dealership.

Professional is all I can say about this dealership. I wouldn’t go anywhere else!

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Elizabeth L.

Elizabeth L.

Service Administrator
Recent Reviews

Apr 18, 2022

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They were very helpful with my warranty repair.

They were very helpful with my warranty repair. The hood They replaced and painted came very nice. I would use the again for service

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Mar 23, 2022

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Professional is all I can say about this dealership.

Professional is all I can say about this dealership. I wouldn’t go anywhere else!

Mar 11, 2022

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Service staff go the extra mile, Staff I would rate as a

Service staff go the extra mile, Staff I would rate as a 10… Service mechanics get the job done, again I would rate them also as a 10. I have used the service department on several occasions, they are pleasant to deal with. Outstanding work service and mechanics…

Mar 02, 2022

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Well organized Friendly staff Vehicle was clean after

Well organized Friendly staff Vehicle was clean after they were done Told me my inspection was due so not to inconvenience mr

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Ron K.

Ron K.

Service Manager
Recent Reviews

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Mar 26, 2022

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Best dealership I have ever used, the salesman Jeff was

Best dealership I have ever used, the salesman Jeff was very knowledgeable and helpful, very happy with the service and my purchase, I highly recommend this dealership

Jan 25, 2022

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They made it easy when trying to lease my new car and the...

They made it easy when trying to lease my new car and the oil change was also seemless

Oct 28, 2021

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Everyone is always so friendly! They fixed my issue and...

Everyone is always so friendly! They fixed my issue and the waiting room is nice with free usb charging!

Oct 18, 2021

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Ron Kyle always goes above and beyond expectations when I...

Ron Kyle always goes above and beyond expectations when I bring in my vehicles for service.

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Jim D.

Jim D.

Service Advisor
Recent Reviews

May 12, 2022

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As I expected , top shelf service.

As I expected , top shelf service. Vehicle was done before expected, and contacted throughout. Bravo!

Mar 11, 2022

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Service staff go the extra mile, Staff I would rate as a

Service staff go the extra mile, Staff I would rate as a 10… Service mechanics get the job done, again I would rate them also as a 10. I have used the service department on several occasions, they are pleasant to deal with. Outstanding work service and mechanics…

Feb 28, 2022

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Both sales and service personnel are extremely thoughtful

Both sales and service personnel are extremely thoughtful and courteous. I have used their service department exclusively over the past three years and have always been impressed by the quality of their work as well as their honesty and overall attitude. I give them five stars and will recommend them to family and friends on all bases.

Feb 19, 2022

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The staff is friendly.

The staff is friendly. The service hours are flexible which makes scheduling service appointments convenient. Great sales department.

Jan 25, 2022

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Vehicle was left off with a long list & was done early....

Vehicle was left off with a long list & was done early. Great Experience Thanks Vision!!!

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Joe C.

Joe C.

Sales & Leasing Consultant
Dealership Experience 20 years 5 months
Recent Reviews

Feb 28, 2022

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Both sales and service personnel are extremely thoughtful

Both sales and service personnel are extremely thoughtful and courteous. I have used their service department exclusively over the past three years and have always been impressed by the quality of their work as well as their honesty and overall attitude. I give them five stars and will recommend them to family and friends on all bases.

Jan 03, 2022

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Great dealership! Switched from Hyundai to Jeep. Loving...

Great dealership! Switched from Hyundai to Jeep. Loving it. No hassle, easy purchase at an excellent price. Joe Cicione was fantastic to work with and really takes care of you.

Dec 30, 2021

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Very pleased with my experience at dealership. They...

Very pleased with my experience at dealership. They couldn’t be any nicer. My salesman, Joe Cicione was so helpful ,went over everything for me Was outside

Dec 11, 2021

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Very courteous and efficient. Have been going to Vision...

Very courteous and efficient. Have been going to Vision for years because of their people. Joe in sales and Dan in service represents the excellence of the Vision Dealership.

Oct 19, 2021

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Joe C & Joe P did a great job making the buying process...

Joe C & Joe P did a great job making the buying process simple and easy

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Bill W.

Bill W.

Sales & Leasing Consultant
Dealership Experience 15 years
Industry Experience 19 years
I've was born and raised in Rochester, NY. Married for 45 years to my wife. I have three wonderful children. Two live in Montana and one in Fairport. I have four beautiful grand children. Enjoy playing the guitar and have two tropical fish tanks. Enjoy talking with people.
Recent Reviews

Apr 25, 2022

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Great place and awesome employees.

Great place and awesome employees. Had no issues purchasing a new vehicle. Salesmen weren’t pushy.

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Oct 26, 2021

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I have leased eight vehicles since 2011 from Vision...

I have leased eight vehicles since 2011 from Vision Chrysler, Dodge, Jeep and have always been very pleased with the lease transactions and especially the service department. I will continue to recommend them to anyone who asks my opinion.

Oct 16, 2021

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Worked hard to get me what I wanted. Enjoyable experience...

Worked hard to get me what I wanted. Enjoyable experience with pleasant personal. Good job!

Sep 30, 2021

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I have owned nothing but Chrysler products since 1971,...

I have owned nothing but Chrysler products since 1971, and don't see myself ever changing to anything else. I followed Bill Watt to Vision from a bad experience at another Chrysler dealership and have continued to buy 4 cars from him. He is my salesman. The Service Dept. is the best in the area, and they know me by my first name when I call to make an appointment. Ron, Jim, Dan, Brendan, Elizabeth are all friendly and professional and treat me like family. I have recommended the dealership to countless friends for sales and service. I couldn't believe I was able to drive my new Jeep home the same day I purchased it. I expected to come and get it the next day.

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Eric D.

Eric D.

Sales & Leasing Consultant
Contact Me
Dealership Experience 1 years 5 months
Industry Experience 1 years 5 months
I’m originally from the Buffalo area and am Married with 2 teenage children. I am a proud veteran of the United States Navy and The Air Force. I recently retired from a successful career as a New York State Trooper. I enjoy camping and Rv’ing with family and friends. I look forward to the opportunity to earn your business.
Recent Reviews

Feb 04, 2022

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I had a great experience at vision. I am always taken...

I had a great experience at vision. I am always taken care of here for sure

Dec 30, 2021

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Very pleased with my experience at dealership. They...

Very pleased with my experience at dealership. They couldn’t be any nicer. My salesman, Joe Cicione was so helpful ,went over everything for me Was outside

Oct 09, 2021

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This purchase was for our church and the dealership was...

This purchase was for our church and the dealership was patient throughout the purchasing process! They made sure the vehicle was cleaned, the maintenance was done on it and it was in good condition before we picked up the Pacifica. Mario and Eric were great to work with!

Oct 05, 2021

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From the time I reached my salesman Eric on the phone he...

From the time I reached my salesman Eric on the phone he located two vehicles that I would be interested in and worked out a very good financial lease that met my budget. He was patient and thorough in the process

Sep 30, 2021

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Our Salesman at Vision Chrysler Dodge was great to work...

Our Salesman at Vision Chrysler Dodge was great to work with. He was friendly, very knowledgeable and spent time with us going over our new vehicle. Other car dealers are pushy and aggressive and you hate to even drive in to their lot, but Vision is just the opposite. We are very happy with the service we received in purchasing our new car and will certainly be their customer going forward!!!

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Jeff F.

Jeff F.

Sales & Leasing Consultant
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Dealership Experience 9 years 1 months
Industry Experience 14 years 6 months
Hello my name is Jeff Fagen. I am a leasing and sales consultant at vision Chrysler dodge jeep ram. I have been in the business for over 13 years. I am 100 percent commited to helping find my customers the perfect vehicle.
Recent Reviews

Mar 26, 2022

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Best dealership I have ever used, the salesman Jeff was

Best dealership I have ever used, the salesman Jeff was very knowledgeable and helpful, very happy with the service and my purchase, I highly recommend this dealership

Dec 21, 2021

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The service we received was excellent. Mike Diponzio was...

The service we received was excellent. Mike Diponzio was amazing to work with, we will definitely come back again

Dec 07, 2021

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I went there Friday 12-4 mind you I drove over 100 miles...

I went there Friday 12-4 mind you I drove over 100 miles to get there. Jeff said my car would be 100% done because it needed a new part. He called me and told me to be there around 1-130 to finish up the paperwork which I did. Then come to find out my car wasn't finished.Jeff told me once again tomorrow it will be done which is Saturday 12-6. I waited until about 12 or so and called Jeff to see if my car was done he said the check engine light came on after they replaced the part. He said We should have it done on Monday. I said no problem. Monday comes along and I get a text from Jeff saying its ready to go mind you I drove over 100 miles once again. I got there they gave me the car I bought. I started driving it home and got like 5 miles away from the dealership and the car breaks down. Saying the transmission need service and I was on the Highway at that. So, I called the dealership and they got AAA to come a tow my car back to the dealership then when I got back to the dealership waiting for them once again to get me a rental car, they avoided me didn't say sorry or anything I think this is a bunch of B/S. So, I wouldn't Recommend buying any used cars from this place. I feel like they just wanted to make a quick dollar and that's it. Once again, I am still waiting for my car to be done.

Sep 24, 2021

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Have purchased multiple vehicles and been pleased with...

Have purchased multiple vehicles and been pleased with service. Dan in service and Jeff in sales outstanding

Sep 18, 2021

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My wife and I recently decided to stop in and inquired...

My wife and I recently decided to stop in and inquired about trading in our 2018 Hyundai for a new Jeep. Honestly between our current credit credit situation and the money owed on the Hyundai we did not expect anything to happen. Worked with Jeff and right from the start he was fantastic. Not once did we feel like he was pushing for a sale. Truly listened to our needs and wants. To our surprise we were approved for a lease on a brand new Jeep. The price was right where our budget was too. In the past whenever we purchased a vehicle at other dealers we left feeling like we could have had a better deal. at Vision Dodge I truly feel like they took care of us. We weren’t just another customer and payment. Glad we randomly stopped in. The Mrs is driving her first ever brand new vehicle. Shoutout to Matt and Xavier for their help too. Thanks Jeff you rock.

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Alex J.

Alex J.

Sales & Leasing Consultant
Recent Reviews

Apr 28, 2022

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We purchased a 2017 Chrysler Pacifica.

We purchased a 2017 Chrysler Pacifica. We test drove the vehicle before it was cleaned up. It was a mess but the only one on the lot with the options that we wanted. Alex worked closely with us to negotiate a deal. Our purchase was interrupted by Covid and it took several weeks to complete. They were very understanding and we were able to complete the purchase in person. The dealership was short staffed due to illness, but was able to deliver the vehicle on time and in good shape. It was, overall, a very pleasant experience. Thank you Alex!

Apr 11, 2022

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From beginning to end, the dealership met all my

From beginning to end, the dealership met all my expectations and made the car buying experience painless.

Jan 14, 2022

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The service process is always seamless at Vision. The job...

The service process is always seamless at Vision. The job was done quickly and properly. I look forward to bringing my Jeep back to Vision.

Nov 03, 2021

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I absolutely love my New 2021 Jeep Gladiator..My...

I absolutely love my New 2021 Jeep Gladiator..My experience was Amazing! Thanks to Vision

Oct 30, 2021

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First time at Vision and first time leasing a vehicle....

First time at Vision and first time leasing a vehicle. What a terrific experience! Alex Jankulovski was by far the best sales consultant I've ever dealt with. And a special shout out to Joe Provedenza for running such a quality dealership.

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Pat M.

Pat M.

Sales & Leasing Consultant
Recent Reviews

Dec 30, 2021

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Very pleased with my experience at dealership. They...

Very pleased with my experience at dealership. They couldn’t be any nicer. My salesman, Joe Cicione was so helpful ,went over everything for me Was outside

Oct 29, 2021

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Bait, we have exactly the vehicle you want here now....

Bait, we have exactly the vehicle you want here now. Arrived at the dealership we sold that vehicle. Bait, another vehicle exactly what you want is due in next week just leave a deposit. A week later no vehicle. The Sales Manager sorry, it happens. Thoughts and prayers. Unprofessional from the first conversation.

Oct 28, 2021

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CAUTION !! PATRICK MULLEN SALES MANAGER PLAYS WITH THE...

CAUTION !! PATRICK MULLEN SALES MANAGER PLAYS WITH THE NUMBERS AND DOESEN'T INFORM YOU OF THIS BEFORE THE DEAL IS FINALIZED !! BE CAREFUL BEFORE YOU SIGN ANY PAPER WORK, HE JACKED UP THE RETAIL PRICE $4,175 FROM STICKER PRICE FROM $ 40,920 TO $ 45,095 ON MY LEASE. I WASN'T TOLD THAT THIS WAS BEING DONE AND I SHOULD HAVE READ THE THOUSANDS OF FINE PRINT WORDS THEY GIVE YOU TO SIGN !! I WENT BACK TO VISION AND SPOKE TO HIM AND WAS TOLD THAT I SIGNED THE BINDING CONTRACT AND I HAD GOTTEN A GREAT DEAL !! YEA RIGHT $ 4,175 OVER RETAIL AND HE WONDERED WHY I WAS MAD !! SAD WAY TO DO BUSINESS !! SALES PERSON SCOTT MOLLER DIDN'T INFORM ME OF THE INCREASE EITHER !! VERY SAD EXPERIENCE

Jun 26, 2021

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great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

May 29, 2021

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My experience at vision was very positive. Scott was very...

My experience at vision was very positive. Scott was very helpful in making sure we found the right vehicle. Negotiation was simple and straightforward. Appraisal for my vehicle was quick and fair.

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Scott M.

Scott M.

Sales & Leasing Consultant
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Dealership Experience 2 years 6 months
Industry Experience 2 years 6 months
Originally from NJ, I came here for college and never left. Amateur motorsports and cars in general consume most of my leisure time, so assisting you with your next vehicle never feels like work. I truly enjoy helping people find cars, trucks, and SUVs they're excited to own.
Recent Reviews

Apr 16, 2022

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Repeat customer for 2nd new Jeep purchase and it could

Repeat customer for 2nd new Jeep purchase and it could not have been easier. Friendly relationship, good service, good coffee, and more importantly, good deal. Joe D. And Scott M. could not have treated me more fairly. Thanks.

Jan 24, 2022

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Excellent service. Would definitely recommend Vision to...

Excellent service. Would definitely recommend Vision to anyone that needs a new car or service.

Nov 28, 2021

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Scott Moller was an absolute joy to work with. He was not...

Scott Moller was an absolute joy to work with. He was not pushy but very responsive. Scott found a car that was better than I could have hoped for at a fair price. I cannot emphasize how great Scott is and how happy I am with my experience.

Nov 03, 2021

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All so nice and helpful! Will definitely go back for all...

All so nice and helpful! Will definitely go back for all cars we need in the future!

Nov 03, 2021

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Vision made buying a car an amazing experience, will for...

Vision made buying a car an amazing experience, will for sure continue coming for future vehicles!

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Jonathan P.

Jonathan P.

Detailer
Recent Reviews

Apr 28, 2022

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We purchased a 2017 Chrysler Pacifica.

We purchased a 2017 Chrysler Pacifica. We test drove the vehicle before it was cleaned up. It was a mess but the only one on the lot with the options that we wanted. Alex worked closely with us to negotiate a deal. Our purchase was interrupted by Covid and it took several weeks to complete. They were very understanding and we were able to complete the purchase in person. The dealership was short staffed due to illness, but was able to deliver the vehicle on time and in good shape. It was, overall, a very pleasant experience. Thank you Alex!

Mar 11, 2022

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Service staff go the extra mile, Staff I would rate as a

Service staff go the extra mile, Staff I would rate as a 10… Service mechanics get the job done, again I would rate them also as a 10. I have used the service department on several occasions, they are pleasant to deal with. Outstanding work service and mechanics…

Jan 25, 2022

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Vehicle was left off with a long list & was done early....

Vehicle was left off with a long list & was done early. Great Experience Thanks Vision!!!

Nov 13, 2021

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They were, friendly, accommodating and flexible. My...

They were, friendly, accommodating and flexible. My service was performed on time and accurately. I will definitely call them first when I need service again.

Oct 24, 2021

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As always my team took care of my car and had it ready...

As always my team took care of my car and had it ready before the time I specified. I can't say enough about the service I received and why I call them My Team!

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James W.

James W.

Sales & Leasing Consultant
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Dealership Experience 1 years 4 months
James is a life long resident of Rochester, NY. James's customers are more than just customers, any customer James connects with is considered family. His customers know they can contact him for anything. Customer satisfaction is his #1 priority! Become a part of the family and let James guide you through your next car buying process!
Recent Reviews

Oct 19, 2021

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Joe C & Joe P did a great job making the buying process...

Joe C & Joe P did a great job making the buying process simple and easy

Sep 28, 2021

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Everyone I met with was extremely helpful and friendly! I...

Everyone I met with was extremely helpful and friendly! I am super happy with my purchase!

Aug 18, 2021

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Helped me find the truck I wanted and the price I was...

Helped me find the truck I wanted and the price I was able to afford. Everyone was friendly and polite. Would recommend to other people.

Aug 04, 2021

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Best dealership I have ever conducted bussiness with....

Best dealership I have ever conducted bussiness with. The sales and service staff are extremely knowledgeable and professional. They make the car buying process easy!

Jun 30, 2021

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Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

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Kelly S.

Kelly S.

Parts Department
Recent Reviews

Sep 15, 2021

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Every time I bring my Dodge Caravan into Vision of...

Every time I bring my Dodge Caravan into Vision of Penfield I am pleasantly with the service department. The work is always completed: on time, at the quoted price and with the quality I expect. Bob

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Matt R.

Matt R.

Parts Department
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Jeremy S.

Jeremy S.

Parts Department
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John S.

John S.

Parts Advisor
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Alex T.

Alex T.

Parts Department
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    Alex J.

    Alex J.

    Sales & Leasing Consultant

    20 Reviews
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    Eric D.

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    James W.

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    Jeff F.

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    Scott M.

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Joe C.

Joe C.

Sales & Leasing Consultant
40 Reviews
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Bill W.

Bill W.

Sales & Leasing Consultant
37 Reviews
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Eric D.

Eric D.

Sales & Leasing Consultant
29 Reviews
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Jeff F.

Jeff F.

Sales & Leasing Consultant
25 Reviews
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Alex J.

Alex J.

Sales & Leasing Consultant
20 Reviews
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Pat M.

Pat M.

Sales & Leasing Consultant
20 Reviews
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Scott M.

Scott M.

Sales & Leasing Consultant
20 Reviews
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James W.

James W.

Sales & Leasing Consultant
10 Reviews
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Dan P.

Dan P.

Service Advisor

159 Reviews
Certified
Recent Reviews

May 18, 2022

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Dan and the other service department professionals are

Dan and the other service department professionals are always very knowledgeable and courteous. I recommend Vision

Apr 26, 2022

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Good service and great waiting room friendly staff also

Good service and great waiting room friendly staff also not pushy free coffee or water nice touch

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Apr 08, 2022

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First visit to service and it was great!

First visit to service and it was great! We will definitely be returning in the future.

Apr 04, 2022

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The customer service was professional and business

The customer service was professional and business friendly.VISION of PENFIELD has my highest rating for service.👍🏽🙂

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Joe P.

Joe P.

General Manager
Recent Reviews

Apr 16, 2022

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Repeat customer for 2nd new Jeep purchase and it could

Repeat customer for 2nd new Jeep purchase and it could not have been easier. Friendly relationship, good service, good coffee, and more importantly, good deal. Joe D. And Scott M. could not have treated me more fairly. Thanks.

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Mar 26, 2022

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Best dealership I have ever used, the salesman Jeff was

Best dealership I have ever used, the salesman Jeff was very knowledgeable and helpful, very happy with the service and my purchase, I highly recommend this dealership

Jan 31, 2022

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Such great service. Dan is awesome and always takes care...

Such great service. Dan is awesome and always takes care of me. Joe Pro always is so professional. Thanks to both of you for getting my brakes changed so quickly!!!

Dec 30, 2021

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Very pleased with my experience at dealership. They...

Very pleased with my experience at dealership. They couldn’t be any nicer. My salesman, Joe Cicione was so helpful ,went over everything for me Was outside

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Dan G.

Dan G.

Finance Manager
Recent Reviews

Apr 25, 2022

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Great place and awesome employees.

Great place and awesome employees. Had no issues purchasing a new vehicle. Salesmen weren’t pushy.

Apr 16, 2022

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Repeat customer for 2nd new Jeep purchase and it could

Repeat customer for 2nd new Jeep purchase and it could not have been easier. Friendly relationship, good service, good coffee, and more importantly, good deal. Joe D. And Scott M. could not have treated me more fairly. Thanks.

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Apr 11, 2022

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From beginning to end, the dealership met all my

From beginning to end, the dealership met all my expectations and made the car buying experience painless.

Mar 26, 2022

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Best dealership I have ever used, the salesman Jeff was

Best dealership I have ever used, the salesman Jeff was very knowledgeable and helpful, very happy with the service and my purchase, I highly recommend this dealership

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Brendan S.

Brendan S.

Service Advisor
Recent Reviews

May 12, 2022

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As I expected , top shelf service.

As I expected , top shelf service. Vehicle was done before expected, and contacted throughout. Bravo!

Apr 25, 2022

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Service Department was was great to deal with and the

Service Department was was great to deal with and the requested service was completed with no issues.

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Apr 08, 2022

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First visit to service and it was great!

First visit to service and it was great! We will definitely be returning in the future.

Mar 23, 2022

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Professional is all I can say about this dealership.

Professional is all I can say about this dealership. I wouldn’t go anywhere else!

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Elizabeth L.

Elizabeth L.

Service Administrator
Recent Reviews

Apr 18, 2022

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They were very helpful with my warranty repair.

They were very helpful with my warranty repair. The hood They replaced and painted came very nice. I would use the again for service

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Mar 23, 2022

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Professional is all I can say about this dealership.

Professional is all I can say about this dealership. I wouldn’t go anywhere else!

Mar 11, 2022

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Service staff go the extra mile, Staff I would rate as a

Service staff go the extra mile, Staff I would rate as a 10… Service mechanics get the job done, again I would rate them also as a 10. I have used the service department on several occasions, they are pleasant to deal with. Outstanding work service and mechanics…

Mar 02, 2022

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Well organized Friendly staff Vehicle was clean after

Well organized Friendly staff Vehicle was clean after they were done Told me my inspection was due so not to inconvenience mr

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Ron K.

Ron K.

Service Manager
Recent Reviews

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Mar 26, 2022

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Best dealership I have ever used, the salesman Jeff was

Best dealership I have ever used, the salesman Jeff was very knowledgeable and helpful, very happy with the service and my purchase, I highly recommend this dealership

Jan 25, 2022

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They made it easy when trying to lease my new car and the...

They made it easy when trying to lease my new car and the oil change was also seemless

Oct 28, 2021

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Everyone is always so friendly! They fixed my issue and...

Everyone is always so friendly! They fixed my issue and the waiting room is nice with free usb charging!

Oct 18, 2021

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Ron Kyle always goes above and beyond expectations when I...

Ron Kyle always goes above and beyond expectations when I bring in my vehicles for service.

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Jim D.

Jim D.

Service Advisor
Recent Reviews

May 12, 2022

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As I expected , top shelf service.

As I expected , top shelf service. Vehicle was done before expected, and contacted throughout. Bravo!

Mar 11, 2022

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Service staff go the extra mile, Staff I would rate as a

Service staff go the extra mile, Staff I would rate as a 10… Service mechanics get the job done, again I would rate them also as a 10. I have used the service department on several occasions, they are pleasant to deal with. Outstanding work service and mechanics…

Feb 28, 2022

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Both sales and service personnel are extremely thoughtful

Both sales and service personnel are extremely thoughtful and courteous. I have used their service department exclusively over the past three years and have always been impressed by the quality of their work as well as their honesty and overall attitude. I give them five stars and will recommend them to family and friends on all bases.

Feb 19, 2022

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The staff is friendly.

The staff is friendly. The service hours are flexible which makes scheduling service appointments convenient. Great sales department.

Jan 25, 2022

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Vehicle was left off with a long list & was done early....

Vehicle was left off with a long list & was done early. Great Experience Thanks Vision!!!

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Joe C.

Joe C.

Sales & Leasing Consultant
Dealership Experience 20 years 5 months
Recent Reviews

Feb 28, 2022

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Employee Rating

Both sales and service personnel are extremely thoughtful

Both sales and service personnel are extremely thoughtful and courteous. I have used their service department exclusively over the past three years and have always been impressed by the quality of their work as well as their honesty and overall attitude. I give them five stars and will recommend them to family and friends on all bases.

Jan 03, 2022

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Great dealership! Switched from Hyundai to Jeep. Loving...

Great dealership! Switched from Hyundai to Jeep. Loving it. No hassle, easy purchase at an excellent price. Joe Cicione was fantastic to work with and really takes care of you.

Dec 30, 2021

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Very pleased with my experience at dealership. They...

Very pleased with my experience at dealership. They couldn’t be any nicer. My salesman, Joe Cicione was so helpful ,went over everything for me Was outside

Dec 11, 2021

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Very courteous and efficient. Have been going to Vision...

Very courteous and efficient. Have been going to Vision for years because of their people. Joe in sales and Dan in service represents the excellence of the Vision Dealership.

Oct 19, 2021

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Joe C & Joe P did a great job making the buying process...

Joe C & Joe P did a great job making the buying process simple and easy

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Bill W.

Bill W.

Sales & Leasing Consultant
Dealership Experience 15 years
Industry Experience 19 years
I've was born and raised in Rochester, NY. Married for 45 years to my wife. I have three wonderful children. Two live in Montana and one in Fairport. I have four beautiful grand children. Enjoy playing the guitar and have two tropical fish tanks. Enjoy talking with people.
Recent Reviews

Apr 25, 2022

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Great place and awesome employees.

Great place and awesome employees. Had no issues purchasing a new vehicle. Salesmen weren’t pushy.

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Oct 26, 2021

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I have leased eight vehicles since 2011 from Vision...

I have leased eight vehicles since 2011 from Vision Chrysler, Dodge, Jeep and have always been very pleased with the lease transactions and especially the service department. I will continue to recommend them to anyone who asks my opinion.

Oct 16, 2021

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Worked hard to get me what I wanted. Enjoyable experience...

Worked hard to get me what I wanted. Enjoyable experience with pleasant personal. Good job!

Sep 30, 2021

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I have owned nothing but Chrysler products since 1971,...

I have owned nothing but Chrysler products since 1971, and don't see myself ever changing to anything else. I followed Bill Watt to Vision from a bad experience at another Chrysler dealership and have continued to buy 4 cars from him. He is my salesman. The Service Dept. is the best in the area, and they know me by my first name when I call to make an appointment. Ron, Jim, Dan, Brendan, Elizabeth are all friendly and professional and treat me like family. I have recommended the dealership to countless friends for sales and service. I couldn't believe I was able to drive my new Jeep home the same day I purchased it. I expected to come and get it the next day.

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Eric D.

Eric D.

Sales & Leasing Consultant
Contact Me
Dealership Experience 1 years 5 months
Industry Experience 1 years 5 months
I’m originally from the Buffalo area and am Married with 2 teenage children. I am a proud veteran of the United States Navy and The Air Force. I recently retired from a successful career as a New York State Trooper. I enjoy camping and Rv’ing with family and friends. I look forward to the opportunity to earn your business.
Recent Reviews

Feb 04, 2022

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I had a great experience at vision. I am always taken...

I had a great experience at vision. I am always taken care of here for sure

Dec 30, 2021

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Very pleased with my experience at dealership. They...

Very pleased with my experience at dealership. They couldn’t be any nicer. My salesman, Joe Cicione was so helpful ,went over everything for me Was outside

Oct 09, 2021

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This purchase was for our church and the dealership was...

This purchase was for our church and the dealership was patient throughout the purchasing process! They made sure the vehicle was cleaned, the maintenance was done on it and it was in good condition before we picked up the Pacifica. Mario and Eric were great to work with!

Oct 05, 2021

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From the time I reached my salesman Eric on the phone he...

From the time I reached my salesman Eric on the phone he located two vehicles that I would be interested in and worked out a very good financial lease that met my budget. He was patient and thorough in the process

Sep 30, 2021

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Our Salesman at Vision Chrysler Dodge was great to work...

Our Salesman at Vision Chrysler Dodge was great to work with. He was friendly, very knowledgeable and spent time with us going over our new vehicle. Other car dealers are pushy and aggressive and you hate to even drive in to their lot, but Vision is just the opposite. We are very happy with the service we received in purchasing our new car and will certainly be their customer going forward!!!

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Jeff F.

Jeff F.

Sales & Leasing Consultant
Contact Me
Dealership Experience 9 years 1 months
Industry Experience 14 years 6 months
Hello my name is Jeff Fagen. I am a leasing and sales consultant at vision Chrysler dodge jeep ram. I have been in the business for over 13 years. I am 100 percent commited to helping find my customers the perfect vehicle.
Recent Reviews

Mar 26, 2022

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Best dealership I have ever used, the salesman Jeff was

Best dealership I have ever used, the salesman Jeff was very knowledgeable and helpful, very happy with the service and my purchase, I highly recommend this dealership

Dec 21, 2021

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The service we received was excellent. Mike Diponzio was...

The service we received was excellent. Mike Diponzio was amazing to work with, we will definitely come back again

Dec 07, 2021

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I went there Friday 12-4 mind you I drove over 100 miles...

I went there Friday 12-4 mind you I drove over 100 miles to get there. Jeff said my car would be 100% done because it needed a new part. He called me and told me to be there around 1-130 to finish up the paperwork which I did. Then come to find out my car wasn't finished.Jeff told me once again tomorrow it will be done which is Saturday 12-6. I waited until about 12 or so and called Jeff to see if my car was done he said the check engine light came on after they replaced the part. He said We should have it done on Monday. I said no problem. Monday comes along and I get a text from Jeff saying its ready to go mind you I drove over 100 miles once again. I got there they gave me the car I bought. I started driving it home and got like 5 miles away from the dealership and the car breaks down. Saying the transmission need service and I was on the Highway at that. So, I called the dealership and they got AAA to come a tow my car back to the dealership then when I got back to the dealership waiting for them once again to get me a rental car, they avoided me didn't say sorry or anything I think this is a bunch of B/S. So, I wouldn't Recommend buying any used cars from this place. I feel like they just wanted to make a quick dollar and that's it. Once again, I am still waiting for my car to be done.

Sep 24, 2021

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Have purchased multiple vehicles and been pleased with...

Have purchased multiple vehicles and been pleased with service. Dan in service and Jeff in sales outstanding

Sep 18, 2021

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My wife and I recently decided to stop in and inquired...

My wife and I recently decided to stop in and inquired about trading in our 2018 Hyundai for a new Jeep. Honestly between our current credit credit situation and the money owed on the Hyundai we did not expect anything to happen. Worked with Jeff and right from the start he was fantastic. Not once did we feel like he was pushing for a sale. Truly listened to our needs and wants. To our surprise we were approved for a lease on a brand new Jeep. The price was right where our budget was too. In the past whenever we purchased a vehicle at other dealers we left feeling like we could have had a better deal. at Vision Dodge I truly feel like they took care of us. We weren’t just another customer and payment. Glad we randomly stopped in. The Mrs is driving her first ever brand new vehicle. Shoutout to Matt and Xavier for their help too. Thanks Jeff you rock.

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Alex J.

Alex J.

Sales & Leasing Consultant
Recent Reviews

Apr 28, 2022

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We purchased a 2017 Chrysler Pacifica.

We purchased a 2017 Chrysler Pacifica. We test drove the vehicle before it was cleaned up. It was a mess but the only one on the lot with the options that we wanted. Alex worked closely with us to negotiate a deal. Our purchase was interrupted by Covid and it took several weeks to complete. They were very understanding and we were able to complete the purchase in person. The dealership was short staffed due to illness, but was able to deliver the vehicle on time and in good shape. It was, overall, a very pleasant experience. Thank you Alex!

Apr 11, 2022

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From beginning to end, the dealership met all my

From beginning to end, the dealership met all my expectations and made the car buying experience painless.

Jan 14, 2022

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The service process is always seamless at Vision. The job...

The service process is always seamless at Vision. The job was done quickly and properly. I look forward to bringing my Jeep back to Vision.

Nov 03, 2021

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I absolutely love my New 2021 Jeep Gladiator..My...

I absolutely love my New 2021 Jeep Gladiator..My experience was Amazing! Thanks to Vision

Oct 30, 2021

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First time at Vision and first time leasing a vehicle....

First time at Vision and first time leasing a vehicle. What a terrific experience! Alex Jankulovski was by far the best sales consultant I've ever dealt with. And a special shout out to Joe Provedenza for running such a quality dealership.

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Pat M.

Pat M.

Sales & Leasing Consultant
Recent Reviews

Dec 30, 2021

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Very pleased with my experience at dealership. They...

Very pleased with my experience at dealership. They couldn’t be any nicer. My salesman, Joe Cicione was so helpful ,went over everything for me Was outside

Oct 29, 2021

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Bait, we have exactly the vehicle you want here now....

Bait, we have exactly the vehicle you want here now. Arrived at the dealership we sold that vehicle. Bait, another vehicle exactly what you want is due in next week just leave a deposit. A week later no vehicle. The Sales Manager sorry, it happens. Thoughts and prayers. Unprofessional from the first conversation.

Oct 28, 2021

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CAUTION !! PATRICK MULLEN SALES MANAGER PLAYS WITH THE...

CAUTION !! PATRICK MULLEN SALES MANAGER PLAYS WITH THE NUMBERS AND DOESEN'T INFORM YOU OF THIS BEFORE THE DEAL IS FINALIZED !! BE CAREFUL BEFORE YOU SIGN ANY PAPER WORK, HE JACKED UP THE RETAIL PRICE $4,175 FROM STICKER PRICE FROM $ 40,920 TO $ 45,095 ON MY LEASE. I WASN'T TOLD THAT THIS WAS BEING DONE AND I SHOULD HAVE READ THE THOUSANDS OF FINE PRINT WORDS THEY GIVE YOU TO SIGN !! I WENT BACK TO VISION AND SPOKE TO HIM AND WAS TOLD THAT I SIGNED THE BINDING CONTRACT AND I HAD GOTTEN A GREAT DEAL !! YEA RIGHT $ 4,175 OVER RETAIL AND HE WONDERED WHY I WAS MAD !! SAD WAY TO DO BUSINESS !! SALES PERSON SCOTT MOLLER DIDN'T INFORM ME OF THE INCREASE EITHER !! VERY SAD EXPERIENCE

Jun 26, 2021

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great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

May 29, 2021

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My experience at vision was very positive. Scott was very...

My experience at vision was very positive. Scott was very helpful in making sure we found the right vehicle. Negotiation was simple and straightforward. Appraisal for my vehicle was quick and fair.

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Scott M.

Scott M.

Sales & Leasing Consultant
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Dealership Experience 2 years 6 months
Industry Experience 2 years 6 months
Originally from NJ, I came here for college and never left. Amateur motorsports and cars in general consume most of my leisure time, so assisting you with your next vehicle never feels like work. I truly enjoy helping people find cars, trucks, and SUVs they're excited to own.
Recent Reviews

Apr 16, 2022

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Repeat customer for 2nd new Jeep purchase and it could

Repeat customer for 2nd new Jeep purchase and it could not have been easier. Friendly relationship, good service, good coffee, and more importantly, good deal. Joe D. And Scott M. could not have treated me more fairly. Thanks.

Jan 24, 2022

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Excellent service. Would definitely recommend Vision to...

Excellent service. Would definitely recommend Vision to anyone that needs a new car or service.

Nov 28, 2021

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Scott Moller was an absolute joy to work with. He was not...

Scott Moller was an absolute joy to work with. He was not pushy but very responsive. Scott found a car that was better than I could have hoped for at a fair price. I cannot emphasize how great Scott is and how happy I am with my experience.

Nov 03, 2021

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All so nice and helpful! Will definitely go back for all...

All so nice and helpful! Will definitely go back for all cars we need in the future!

Nov 03, 2021

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Vision made buying a car an amazing experience, will for...

Vision made buying a car an amazing experience, will for sure continue coming for future vehicles!

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Jonathan P.

Jonathan P.

Detailer
Recent Reviews

Apr 28, 2022

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Employee Rating

We purchased a 2017 Chrysler Pacifica.

We purchased a 2017 Chrysler Pacifica. We test drove the vehicle before it was cleaned up. It was a mess but the only one on the lot with the options that we wanted. Alex worked closely with us to negotiate a deal. Our purchase was interrupted by Covid and it took several weeks to complete. They were very understanding and we were able to complete the purchase in person. The dealership was short staffed due to illness, but was able to deliver the vehicle on time and in good shape. It was, overall, a very pleasant experience. Thank you Alex!

Mar 11, 2022

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Service staff go the extra mile, Staff I would rate as a

Service staff go the extra mile, Staff I would rate as a 10… Service mechanics get the job done, again I would rate them also as a 10. I have used the service department on several occasions, they are pleasant to deal with. Outstanding work service and mechanics…

Jan 25, 2022

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Vehicle was left off with a long list & was done early....

Vehicle was left off with a long list & was done early. Great Experience Thanks Vision!!!

Nov 13, 2021

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They were, friendly, accommodating and flexible. My...

They were, friendly, accommodating and flexible. My service was performed on time and accurately. I will definitely call them first when I need service again.

Oct 24, 2021

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As always my team took care of my car and had it ready...

As always my team took care of my car and had it ready before the time I specified. I can't say enough about the service I received and why I call them My Team!

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James W.

James W.

Sales & Leasing Consultant
Contact Me
Dealership Experience 1 years 4 months
James is a life long resident of Rochester, NY. James's customers are more than just customers, any customer James connects with is considered family. His customers know they can contact him for anything. Customer satisfaction is his #1 priority! Become a part of the family and let James guide you through your next car buying process!
Recent Reviews

Oct 19, 2021

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Joe C & Joe P did a great job making the buying process...

Joe C & Joe P did a great job making the buying process simple and easy

Sep 28, 2021

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Everyone I met with was extremely helpful and friendly! I...

Everyone I met with was extremely helpful and friendly! I am super happy with my purchase!

Aug 18, 2021

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Helped me find the truck I wanted and the price I was...

Helped me find the truck I wanted and the price I was able to afford. Everyone was friendly and polite. Would recommend to other people.

Aug 04, 2021

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Best dealership I have ever conducted bussiness with....

Best dealership I have ever conducted bussiness with. The sales and service staff are extremely knowledgeable and professional. They make the car buying process easy!

Jun 30, 2021

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Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

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Kelly S.

Kelly S.

Parts Department
Recent Reviews

Sep 15, 2021

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Every time I bring my Dodge Caravan into Vision of...

Every time I bring my Dodge Caravan into Vision of Penfield I am pleasantly with the service department. The work is always completed: on time, at the quoted price and with the quality I expect. Bob

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Matt R.

Matt R.

Parts Department
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Jeremy S.

Jeremy S.

Parts Department
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John S.

John S.

Parts Advisor
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Alex T.

Alex T.

Parts Department
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    Alex J.

    Alex J.

    Sales & Leasing Consultant

    20 Reviews
    Eric D.

    Eric D.

    Sales & Leasing Consultant

    29 Reviews
    James W.

    James W.

    Sales & Leasing Consultant

    10 Reviews
    Jeff F.

    Jeff F.

    Sales & Leasing Consultant

    25 Reviews
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    Scott M.

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    20 Reviews

Service

Dan P.

Dan P.

Service Advisor

Certified
159 Reviews
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Brendan S.

Brendan S.

Service Advisor
60 Reviews
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Elizabeth L.

Elizabeth L.

Service Administrator
52 Reviews
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Jim D.

Jim D.

Service Advisor
44 Reviews
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Jonathan P.

Jonathan P.

Detailer
10 Reviews
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Dan P.

Dan P.

Service Advisor

159 Reviews
Certified
Recent Reviews

May 18, 2022

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Dan and the other service department professionals are

Dan and the other service department professionals are always very knowledgeable and courteous. I recommend Vision

Apr 26, 2022

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Good service and great waiting room friendly staff also

Good service and great waiting room friendly staff also not pushy free coffee or water nice touch

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Apr 08, 2022

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First visit to service and it was great!

First visit to service and it was great! We will definitely be returning in the future.

Apr 04, 2022

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The customer service was professional and business

The customer service was professional and business friendly.VISION of PENFIELD has my highest rating for service.👍🏽🙂

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Joe P.

Joe P.

General Manager
Recent Reviews

Apr 16, 2022

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Repeat customer for 2nd new Jeep purchase and it could

Repeat customer for 2nd new Jeep purchase and it could not have been easier. Friendly relationship, good service, good coffee, and more importantly, good deal. Joe D. And Scott M. could not have treated me more fairly. Thanks.

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Mar 26, 2022

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Best dealership I have ever used, the salesman Jeff was

Best dealership I have ever used, the salesman Jeff was very knowledgeable and helpful, very happy with the service and my purchase, I highly recommend this dealership

Jan 31, 2022

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Such great service. Dan is awesome and always takes care...

Such great service. Dan is awesome and always takes care of me. Joe Pro always is so professional. Thanks to both of you for getting my brakes changed so quickly!!!

Dec 30, 2021

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Very pleased with my experience at dealership. They...

Very pleased with my experience at dealership. They couldn’t be any nicer. My salesman, Joe Cicione was so helpful ,went over everything for me Was outside

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Dan G.

Dan G.

Finance Manager
Recent Reviews

Apr 25, 2022

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Great place and awesome employees.

Great place and awesome employees. Had no issues purchasing a new vehicle. Salesmen weren’t pushy.

Apr 16, 2022

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Repeat customer for 2nd new Jeep purchase and it could

Repeat customer for 2nd new Jeep purchase and it could not have been easier. Friendly relationship, good service, good coffee, and more importantly, good deal. Joe D. And Scott M. could not have treated me more fairly. Thanks.

Apr 11, 2022

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Vision took care of all my needs and more.

Vision took care of all my needs and more. Always a pleasure to do business with Vision. Love my Jeep.

Apr 11, 2022

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From beginning to end, the dealership met all my

From beginning to end, the dealership met all my expectations and made the car buying experience painless.

Mar 26, 2022

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Best dealership I have ever used, the salesman Jeff was

Best dealership I have ever used, the salesman Jeff was very knowledgeable and helpful, very happy with the service and my purchase, I highly recommend this dealership

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Brendan S.

Brendan S.

Service Advisor
Recent Reviews

May 12, 2022

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As I expected , top shelf service.

As I expected , top shelf service. Vehicle was done before expected, and contacted throughout. Bravo!

Apr 25, 2022

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