Staff

Management

Joe Provvidenza

Joe Provvidenza

General Manager
50 Reviews
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Ron Kyle

Ron Kyle

Service Manager
36 Reviews
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Scott Burr

Scott Burr

Sales Manager
6 Reviews
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Dan Pieters

Dan Pieters

Service Advisor
Recent Reviews

Jul 27, 2021

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Very fast service for my free oil change. No hard sell...

Very fast service for my free oil change. No hard sell for additional services that I didn't need. Six more words required before my review will be accepted.

Jul 27, 2021

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This dealer provides great service and is always busy so...

This dealer provides great service and is always busy so you can’t always get your car in quickly. Thanks for your outstanding service. Done

Jul 24, 2021

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The service department is one I trust. I like that they...

The service department is one I trust. I like that they explain what they need to fix. Only improvement I would suggest is to keep customers who are waiting apprised of how long the repair is going to be when it goes over the estimate. My sales contact is very personable and trustful. Thanks

Jul 22, 2021

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I always appreciate the friendly greetings and the fast...

I always appreciate the friendly greetings and the fast and efficient service My car was finished while i waited and I was on my way

Jul 22, 2021

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After a long absence due to a bad experience I...

After a long absence due to a bad experience I reluctantly returned to Vision for service and have received excellent service both times. They have earned my trust again and will return!

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Joe Provvidenza

Joe Provvidenza

General Manager
Recent Reviews

Jul 27, 2021

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Service Mgr, Ron Kyle took an interest in solving my...

Service Mgr, Ron Kyle took an interest in solving my problem. Issue was handled, and the service team, mechanics included, have always been very nice. I also like getting my truck back clean on the inside.

Jul 19, 2021

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I had a great experience at Vision when looking for a new...

I had a great experience at Vision when looking for a new car. The sales person I worked with (Alex J. ) was so easy to work with. He spent so much time talking with me about the Jeep I was looking at and he was completely honest and genuine. He and his manager Joe P. were able to come up with an amazing deal that I couldn’t say no to. Alex explained everything to me and I didn’t feel pressured into anything. I would highly recommend them to anyone!

Jul 15, 2021

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Very easy to work with. Would definitely come back. I...

Very easy to work with. Would definitely come back. I have purchased/leased several vehicles in the past, it was the easiest and most professional experience.

Jun 28, 2021

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Great people and great service. Alex and Joe are awesome...

Great people and great service. Alex and Joe are awesome to work with!

Jun 27, 2021

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great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

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Dan Gulick

Dan Gulick

Finance Manager
Recent Reviews

Jul 21, 2021

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Jeff Fagan was a true professional. He made my experience...

Jeff Fagan was a true professional. He made my experience getting a truck a very pleasant and very enjoyable time. No hassles and was not a long grueling processes like other dealerships can be.

Jul 15, 2021

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Very easy to work with. Would definitely come back. I...

Very easy to work with. Would definitely come back. I have purchased/leased several vehicles in the past, it was the easiest and most professional experience.

Jul 02, 2021

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I highly recommend this dealership if your in need of a...

I highly recommend this dealership if your in need of a Vehicle! Go see Jeff! They will work with you to get the perfect Vehicle!

Jun 30, 2021

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Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

Jun 29, 2021

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Great experience in the sales department and the service...

Great experience in the sales department and the service department

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Ron Kyle

Ron Kyle

Service Manager
Recent Reviews

Jul 27, 2021

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Employee Rating

Service Mgr, Ron Kyle took an interest in solving my...

Service Mgr, Ron Kyle took an interest in solving my problem. Issue was handled, and the service team, mechanics included, have always been very nice. I also like getting my truck back clean on the inside.

Jul 22, 2021

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I always appreciate the friendly greetings and the fast...

I always appreciate the friendly greetings and the fast and efficient service My car was finished while i waited and I was on my way

Jun 30, 2021

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Service was quick and thorough. The tech, Rich Elliott...

Service was quick and thorough. The tech, Rich Elliott is knowledgeable and proficient. The service manager, Ron was able to get me in quickly for an appointment at the last minute.

Jun 27, 2021

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great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

Jun 23, 2021

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TOP NOTCH, QUICK PERCISE DIAGNOSIS FROM RON KYLE AND HIS...

TOP NOTCH, QUICK PERCISE DIAGNOSIS FROM RON KYLE AND HIS TEAM MATE FRANK AND DAN! REPAIR TO FOLLOW..THANK YOU! ALWAYS RECOMMEND THEM TO FRIENDS AND FAMILY!

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Bill Watt

Bill Watt

Sales & Leasing Consultant
Dealership Experience 14 years 2 months
Industry Experience 18 years 2 months
I've was born and raised in Rochester, NY. Married for 45 years to my wife. I have three wonderful children. Two live in Montana and one in Fairport. I have four beautiful grand children. Enjoy playing the guitar and have two tropical fish tanks. Enjoy talking with people.
Recent Reviews

Jul 22, 2021

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We came in on short notice not long before closing and...

We came in on short notice not long before closing and Bill Watt was a patient and showed us exactly what we were looking for. Friendly, knowledgeable staff. Easy to work with - highly recommend Bill Watt!

Jul 15, 2021

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Very easy to work with. Would definitely come back. I...

Very easy to work with. Would definitely come back. I have purchased/leased several vehicles in the past, it was the easiest and most professional experience.

Jun 30, 2021

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Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

Jun 25, 2021

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Will continue to work with the great team at Vision Dodge...

Will continue to work with the great team at Vision Dodge for my sales and service needs!

Jun 07, 2021

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The only place to go if you want great service, superior...

The only place to go if you want great service, superior vehicles and an overall exceptional car buying experience! Vision has it all! Your search is over.

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Joe Cicione

Joe Cicione

Sales & Leasing Consultant
Dealership Experience 19 years 7 months
Recent Reviews

Jul 15, 2021

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Very easy to work with. Would definitely come back. I...

Very easy to work with. Would definitely come back. I have purchased/leased several vehicles in the past, it was the easiest and most professional experience.

Jun 27, 2021

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great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

Jun 25, 2021

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Will continue to work with the great team at Vision Dodge...

Will continue to work with the great team at Vision Dodge for my sales and service needs!

May 27, 2021

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The moment I walked in I was impressed with all the...

The moment I walked in I was impressed with all the service and how accommodating and honest everyone was about the process. Would recommend over and over again.

Apr 23, 2021

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Well this was the third time I had to wait over 2.5 hours...

Well this was the third time I had to wait over 2.5 hours for my car and now the same symbol is on again😞

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Elizabeth LaDelfa

Elizabeth LaDelfa

Service Administrator
Recent Reviews

Jul 10, 2021

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Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

Jun 30, 2021

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Service was quick and thorough. The tech, Rich Elliott...

Service was quick and thorough. The tech, Rich Elliott is knowledgeable and proficient. The service manager, Ron was able to get me in quickly for an appointment at the last minute.

Jun 18, 2021

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As always, on top of their game. Dan is very...

As always, on top of their game. Dan is very good..bla,bla,this 25 words is too many words! bla bla we like you.

May 19, 2021

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I have been a customer of Vision Dodge/Jeep for many...

I have been a customer of Vision Dodge/Jeep for many years. Every service experience has been good. Service department AOK ! Keep up the good work !

May 10, 2021

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All service staff performed an outstanding job on...

All service staff performed an outstanding job on servicing my vehicle. Personable, fast, had an enjoyable experience. Pass along my comments to the staff. Will be back for future service. 👍👍👍👍👍👍👍👍👍👍 a 10! Thanks again, John. Also a 👍 to Sales. Always help full

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Jim Dengal

Jim Dengal

Service Advisor
Recent Reviews

Jul 23, 2021

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GREAT! Repaired what was an issue, Checked recall item...

GREAT! Repaired what was an issue, Checked recall item and everything was done professionally with information to me if needed. Awesome Courteous I will Return

Jul 10, 2021

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Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

Jul 05, 2021

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Had a problem with my AC and within my warranty they...

Had a problem with my AC and within my warranty they filled it with Freon and then also a leak detector dye. I just brought it in for another oil change and tire rotation and they went ahead and checked the AC system for me. Great service, great help thank you!

Jun 16, 2021

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Friendly and very accommodating. Answers any and all...

Friendly and very accommodating. Answers any and all questions. Cares about what the customers needs and wants are. Have recommended the dealership to friends and family.

Jun 09, 2021

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Everything was done to my satisfaction. Service writers...

Everything was done to my satisfaction. Service writers listen to what you have to say so that concerns are conveyed correctly to the mechanics Overall great experience

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Eric Dietl

Eric Dietl

Sales & Leasing Consultant

20 Reviews
Certified
Contact Me
Dealership Experience 7 months
Industry Experience 7 months
I’m originally from the Buffalo area and am Married with 2 teenage children. I am a proud veteran of the United States Navy and The Air Force. I recently retired from a successful career as a New York State Trooper. I enjoy camping and Rv’ing with family and friends. I look forward to the opportunity to earn your business.
Recent Reviews

Jun 30, 2021

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Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

Jun 10, 2021

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I must say that everyone that work with me rock,...

I must say that everyone that work with me rock, especially Eric he went out of his way to please me. My experience went well

Jun 07, 2021

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The only place to go if you want great service, superior...

The only place to go if you want great service, superior vehicles and an overall exceptional car buying experience! Vision has it all! Your search is over.

Jun 01, 2021

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Very pleased with my salesperson Eric Dietl. Overall...

Very pleased with my salesperson Eric Dietl. Overall experience was good except I had to wait 10 weeks for my truck. Pricing was ok, not exceptional

May 25, 2021

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Very pleased working with Eric Dtiel. He was very...

Very pleased working with Eric Dtiel. He was very helpful with my purchasing decisions for my new truck, plus working with me on the day of delivery

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Jeff Fagen

Jeff Fagen

Sales & Leasing Consultant

20 Reviews
Certified
Contact Me
Dealership Experience 8 years 3 months
Industry Experience 13 years 8 months
Hello my name is Jeff Fagen. I am a leasing and sales consultant at vision Chrysler dodge jeep ram. I have been in the business for over 13 years. I am 100 percent commited to helping find my customers the perfect vehicle.
Recent Reviews

Jul 21, 2021

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Jeff Fagan was a true professional. He made my experience...

Jeff Fagan was a true professional. He made my experience getting a truck a very pleasant and very enjoyable time. No hassles and was not a long grueling processes like other dealerships can be.

Jul 20, 2021

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Vision Chrysler Dodge Jeep Ram of Penfield is absolutely...

Vision Chrysler Dodge Jeep Ram of Penfield is absolutely fantastic. Hands down the most helpful, knowledgeable, friendly dealership I have been to. They are ALWAYS willing to help. From service to sales to finance, I couldn't ask for a better group of people.

Jul 15, 2021

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Jeff fagan was a true professional. He made our...

Jeff fagan was a true professional. He made our experience buying a truck a very pleasant and very enjoyable time. I would go back to him

Jul 02, 2021

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I highly recommend this dealership if your in need of a...

I highly recommend this dealership if your in need of a Vehicle! Go see Jeff! They will work with you to get the perfect Vehicle!

Jun 30, 2021

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The dealership catered exactly to my needs after finding...

The dealership catered exactly to my needs after finding out they wanted to make a new deal with me. This Dealership has the upmost professionalism

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Pat Mullen

Pat Mullen

Sales & Leasing Consultant
Recent Reviews

Jun 27, 2021

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great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

May 30, 2021

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My experience at vision was very positive. Scott was very...

My experience at vision was very positive. Scott was very helpful in making sure we found the right vehicle. Negotiation was simple and straightforward. Appraisal for my vehicle was quick and fair.

May 06, 2021

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The Dealer was willing to go the ertra mile to get my...

The Dealer was willing to go the ertra mile to get my business and made the purchase price lower than there competition, it worked I bought

Apr 14, 2021

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Very informative which is rare in the car buying world....

Very informative which is rare in the car buying world. Went above and beyond to get me a better deal than I got at the first place I went. HIGHLY RECOMMEND. Thanks again kid.

Mar 15, 2021

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Service Department is top notch!!!Great work and very...

Service Department is top notch!!! Great work and very professional. Ron Kyle is outstanding to deal with and always goes above and beyond for the customer.

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Alex Jankulovski

Alex Jankulovski

Sales & Leasing Consultant
Recent Reviews

Jul 28, 2021

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Alex Jankulovski, introduced to my family through Joe...

Alex Jankulovski, introduced to my family through Joe Providenza, has been instrumental in providing my family with quality automobiles and has treated my family like a part of the Vision Family. I wish to also Joe Providenza in looking out for us and providing us with such a positive experience. They should both be commended! Further, since the website does not allow for us to give all of the service advisors an excellent rating (it limits 10), I wish to use this space to give all at Vision Chrysler Dodge Jeep Ram of Penfield the highest possible ratings!

Jul 27, 2021

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Alex did a great job I would recommend him to family and...

Alex did a great job I would recommend him to family and friends to buy a vehicle.Friendly fast service and got me the deal I was looking for.

Jul 19, 2021

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I had a great experience at Vision when looking for a new...

I had a great experience at Vision when looking for a new car. The sales person I worked with (Alex J. ) was so easy to work with. He spent so much time talking with me about the Jeep I was looking at and he was completely honest and genuine. He and his manager Joe P. were able to come up with an amazing deal that I couldn’t say no to. Alex explained everything to me and I didn’t feel pressured into anything. I would highly recommend them to anyone!

Jun 28, 2021

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Great people and great service. Alex and Joe are awesome...

Great people and great service. Alex and Joe are awesome to work with!

Jun 08, 2021

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From sales,finance and service everyone I have ever dealt...

From sales,finance and service everyone I have ever dealt with a very attentive and respectful. Alex J is awesome. I'm a repeat customer

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Scott Moller

Scott Moller

Sales & Leasing Consultant
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Dealership Experience 1 years 8 months
Industry Experience 1 years 8 months
Originally from NJ, I came here for college and never left. Amateur motorsports and cars in general consume most of my leisure time, so assisting you with your next vehicle never feels like work. I truly enjoy helping people find cars, trucks, and SUVs they're excited to own.
Recent Reviews

Jul 26, 2021

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Very professional and helpful ….Was done online, very...

Very professional and helpful …. Was done online, very prompt, straight forward and friendly No games played, just gave price terms and stuck with their words

May 30, 2021

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My experience at vision was very positive. Scott was very...

My experience at vision was very positive. Scott was very helpful in making sure we found the right vehicle. Negotiation was simple and straightforward. Appraisal for my vehicle was quick and fair.

May 27, 2021

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I had a problem with being able to get the car due to...

I had a problem with being able to get the car due to papers not being received from Dodge/Chrysler, but once the dealership received them, & I was able to come get the car, I received excellent customer service at the dealership. Scott Moller took the time to go through the dashboard features of my new car, which I thought was great!! It was a pleasure to do business with this dealership.

May 27, 2021

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My salesperson was very helpful both times I visited. I...

My salesperson was very helpful both times I visited. I had some special requests and he was very agreeable. I have already referred others to this dealership

May 19, 2021

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Everyone was very friendly and personable. The pricing...

Everyone was very friendly and personable. The pricing got confusing. I was given a monthly price over $110 more than quoted when I ordered my Durango RT. Then when I asked for an explanation, I was given a price only $50 more. I’m still confused on why the numbers were all over the place at the end.

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Scott Burr

Scott Burr

Sales Manager
Recent Reviews

Jun 30, 2021

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Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

Jun 27, 2021

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great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

Jun 10, 2021

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I must say that everyone that work with me rock,...

I must say that everyone that work with me rock, especially Eric he went out of his way to please me. My experience went well

Apr 07, 2021

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You go there to get good service and some employees don't...

You go there to get good service and some employees don't know how to treat their clients. Some of them look like they don't want to take care the complain we have. My personal opinion doesn't recommend any one go to this dealer.

Mar 09, 2021

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Dealership was great to work with, low pressure fair...

Dealership was great to work with, low pressure fair pricing great follow through and an overall welcoming environment! Would highly recommend and will definitely return for service.

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James Wells

James Wells

Sales & Leasing Consultant
Contact Me
Dealership Experience 6 months
James is a life long resident of Rochester, NY. James's customers are more than just customers, any customer James connects with is considered family. His customers know they can contact him for anything. Customer satisfaction is his #1 priority! Become a part of the family and let James guide you through your next car buying process!
Recent Reviews

Jun 30, 2021

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Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

Jun 07, 2021

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I'm beyond grateful for all your assistance. Great...

I'm beyond grateful for all your assistance. Great service! James is awesome! James went above and beyond to offer the best service. I'm beyond grateful.

May 06, 2021

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The Dealer was willing to go the ertra mile to get my...

The Dealer was willing to go the ertra mile to get my business and made the purchase price lower than there competition, it worked I bought

Apr 23, 2021

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Excellent customer service. I also received a follow up...

Excellent customer service. I also received a follow up call to check in and make sure I was happy with my purchase. I had a great experience and have already recommended Vison.

Apr 19, 2021

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Very polite and listen to what your looking for in a car....

Very polite and listen to what your looking for in a car. I went for specific car and they showed that car and another car close to price range. Definitely will be going back

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James Baker

James Baker

Service Technician
Recent Reviews

Jul 10, 2021

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Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

May 05, 2021

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James Baker is the best. I always make sure to ask for...

James Baker is the best. I always make sure to ask for him. He never tries to sell me things I don't need. He is friendly, knowledgeable and very quick! I would not trust anyone else with my car. I recommend him to everyone I know - even if they didn't buy their car there (which they should)!!

May 05, 2021

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Did the online booking for an oil change since no one was...

Did the online booking for an oil change since no one was answering the phones when I called. They were very quick with my service that I needed and I was out a lot faster than I anticipated.

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Tim Brown

Tim Brown

Service Technician
Recent Reviews

Jul 24, 2021

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Great service as always!!! I’m always thankful for the...

Great service as always!!! I’m always thankful for the kind and exceptional service at Vision DCJR. Staff is efficient and friendly and always very accommodating to my schedule

Jul 10, 2021

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Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

Jun 16, 2021

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Friendly and very accommodating. Answers any and all...

Friendly and very accommodating. Answers any and all questions. Cares about what the customers needs and wants are. Have recommended the dealership to friends and family.

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Rich Elliott

Rich Elliott

Service Technician
Recent Reviews

Jul 10, 2021

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Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

Jun 30, 2021

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Service was quick and thorough. The tech, Rich Elliott...

Service was quick and thorough. The tech, Rich Elliott is knowledgeable and proficient. The service manager, Ron was able to get me in quickly for an appointment at the last minute.

Jun 08, 2021

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Service is always slow and then you have different...

Service is always slow and then you have different stories. Third time in a row they didn't get done in a timely manner and communication bad. Don't know who I worked with

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Astrit Gaxha

Astrit Gaxha

Service Technician
Recent Reviews

Jul 24, 2021

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Great service as always!!! I’m always thankful for the...

Great service as always!!! I’m always thankful for the kind and exceptional service at Vision DCJR. Staff is efficient and friendly and always very accommodating to my schedule

Jul 10, 2021

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Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

May 08, 2021

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Greetings - Never disappointed! Excellent work....

Greetings - Never disappointed! Excellent work. Professional people. Friendly people. Honest work. What more can I say here! That is everything in a nutshell - Thank you!

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Eric Roth

Eric Roth

Service Technician
Recent Reviews

Jul 05, 2021

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Had a problem with my AC and within my warranty they...

Had a problem with my AC and within my warranty they filled it with Freon and then also a leak detector dye. I just brought it in for another oil change and tire rotation and they went ahead and checked the AC system for me. Great service, great help thank you!

Jun 30, 2021

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The dealership catered exactly to my needs after finding...

The dealership catered exactly to my needs after finding out they wanted to make a new deal with me. This Dealership has the upmost professionalism

May 27, 2021

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Quick, friendly, an to the point!!! It was a great...

Quick, friendly, an to the point!!! It was a great experience I would recommend anyone to get service here for sure. Thanks for my new truck and a great service team!!!

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Mark Tantillo

Mark Tantillo

Service Technician
Recent Reviews

Jul 24, 2021

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The service department is one I trust. I like that they...

The service department is one I trust. I like that they explain what they need to fix. Only improvement I would suggest is to keep customers who are waiting apprised of how long the repair is going to be when it goes over the estimate. My sales contact is very personable and trustful. Thanks

Jun 15, 2021

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So far so good! - Mark (don't know his last name) was...

So far so good! - Mark (don't know his last name) was very thorough and friendly when he called. I appreciate the service department making me aware of regular maintenance items and understanding that I cant do them all but can tackle a few at a time.

May 17, 2021

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I am always very satisfied with visions service...

I am always very satisfied with visions service department. The staff are always very friendly and polite and get you in and out as quickly as possible. I highly recommend them

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Will Crane

Will Crane

Service Technician
Recent Reviews

Jul 27, 2021

Dealership Rating
Employee Rating

This dealer provides great service and is always busy so...

This dealer provides great service and is always busy so you can’t always get your car in quickly. Thanks for your outstanding service. Done

Jul 27, 2021

Dealership Rating
Employee Rating

Service Mgr, Ron Kyle took an interest in solving my...

Service Mgr, Ron Kyle took an interest in solving my problem. Issue was handled, and the service team, mechanics included, have always been very nice. I also like getting my truck back clean on the inside.

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Andrew Lachiusa

Andrew Lachiusa

Detailer
Recent Reviews

Jul 10, 2021

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Employee Rating

Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

May 27, 2021

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Quick, friendly, an to the point!!! It was a great...

Quick, friendly, an to the point!!! It was a great experience I would recommend anyone to get service here for sure. Thanks for my new truck and a great service team!!!

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Jim McClarrie

Jim McClarrie

Service Technician
Recent Reviews

Jul 10, 2021

Dealership Rating
Employee Rating

Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

May 17, 2021

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Incredible service also they got me in and out as always....

Incredible service also they got me in and out as always. Thank you Dan Pieters Jim McClarrie I have never had a bad experience at Vision

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Chris O'Connor

Chris O'Connor

Service Technician
Recent Reviews

Jul 10, 2021

Dealership Rating
Employee Rating

Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

May 05, 2021

Dealership Rating
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Did the online booking for an oil change since no one was...

Did the online booking for an oil change since no one was answering the phones when I called. They were very quick with my service that I needed and I was out a lot faster than I anticipated.

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Ron Ebersold

Ron Ebersold

Parts Department Manager
Recent Reviews

Jun 03, 2021

Dealership Rating
Employee Rating

The service department at vision always takes great care...

The service department at vision always takes great care of my vehicle. They are efficient, courteous, and thorough every time I come in. They have my trust, and my business!

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Paul Foreman

Paul Foreman

Service Technician
Recent Reviews

Jul 10, 2021

Dealership Rating
Employee Rating

Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

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Ryan Grant

Ryan Grant

Service Technician
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

The service department is one I trust. I like that they...

The service department is one I trust. I like that they explain what they need to fix. Only improvement I would suggest is to keep customers who are waiting apprised of how long the repair is going to be when it goes over the estimate. My sales contact is very personable and trustful. Thanks

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Brendan Schwartz

Brendan Schwartz

Service Advisor
Recent Reviews

Jul 24, 2021

Dealership Rating
Employee Rating

The service department is one I trust. I like that they...

The service department is one I trust. I like that they explain what they need to fix. Only improvement I would suggest is to keep customers who are waiting apprised of how long the repair is going to be when it goes over the estimate. My sales contact is very personable and trustful. Thanks

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Dillon Amo

Dillon Amo

Parts Department
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Anthony Furco

Anthony Furco

Sales & Leasing Consultant
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Joe Gundy

Joe Gundy

Sales & Leasing Consultant
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Kevin O'Connor

Kevin O'Connor

Service Technician
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Jonathan Pineda

Jonathan Pineda

Detailer
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Matt Read

Matt Read

Parts Department
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John Schmidt

John Schmidt

Parts Advisor
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Jeremy Smith

Jeremy Smith

Parts Department
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Kelly Smith

Kelly Smith

Parts Department
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Alex Thompson

Alex Thompson

Parts Department
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    Jeff Fagen

    Jeff Fagen

    Sales & Leasing Consultant

    20 Reviews
    Eric Dietl

    Eric Dietl

    Sales & Leasing Consultant

    20 Reviews
    Alex Jankulovski

    Alex Jankulovski

    Sales & Leasing Consultant

    9 Reviews
    Scott Moller

    Scott Moller

    Sales & Leasing Consultant

    9 Reviews
    James Wells

    James Wells

    Sales & Leasing Consultant

    6 Reviews
    Anthony Furco

    Anthony Furco

    Sales & Leasing Consultant

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    Joe Gundy

    Sales & Leasing Consultant

Sales

Bill Watt

Bill Watt

Sales & Leasing Consultant
31 Reviews
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Joe Cicione

Joe Cicione

Sales & Leasing Consultant
30 Reviews
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Eric Dietl

Eric Dietl

Sales & Leasing Consultant

Certified
20 Reviews
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Jeff Fagen

Jeff Fagen

Sales & Leasing Consultant

Certified
20 Reviews
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Pat Mullen

Pat Mullen

Sales & Leasing Consultant
17 Reviews
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Alex Jankulovski

Alex Jankulovski

Sales & Leasing Consultant
9 Reviews
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Scott Moller

Scott Moller

Sales & Leasing Consultant
9 Reviews
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James Wells

James Wells

Sales & Leasing Consultant
6 Reviews
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Anthony Furco

Anthony Furco

Sales & Leasing Consultant
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Joe Gundy

Joe Gundy

Sales & Leasing Consultant
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Dan Pieters

Dan Pieters

Service Advisor
Recent Reviews

Jul 27, 2021

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Employee Rating

Very fast service for my free oil change. No hard sell...

Very fast service for my free oil change. No hard sell for additional services that I didn't need. Six more words required before my review will be accepted.

Jul 27, 2021

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This dealer provides great service and is always busy so...

This dealer provides great service and is always busy so you can’t always get your car in quickly. Thanks for your outstanding service. Done

Jul 24, 2021

Dealership Rating
Employee Rating

The service department is one I trust. I like that they...

The service department is one I trust. I like that they explain what they need to fix. Only improvement I would suggest is to keep customers who are waiting apprised of how long the repair is going to be when it goes over the estimate. My sales contact is very personable and trustful. Thanks

Jul 22, 2021

Dealership Rating
Employee Rating

I always appreciate the friendly greetings and the fast...

I always appreciate the friendly greetings and the fast and efficient service My car was finished while i waited and I was on my way

Jul 22, 2021

Dealership Rating
Employee Rating

After a long absence due to a bad experience I...

After a long absence due to a bad experience I reluctantly returned to Vision for service and have received excellent service both times. They have earned my trust again and will return!

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Joe Provvidenza

Joe Provvidenza

General Manager
Recent Reviews

Jul 27, 2021

Dealership Rating
Employee Rating

Service Mgr, Ron Kyle took an interest in solving my...

Service Mgr, Ron Kyle took an interest in solving my problem. Issue was handled, and the service team, mechanics included, have always been very nice. I also like getting my truck back clean on the inside.

Jul 19, 2021

Dealership Rating
Employee Rating

I had a great experience at Vision when looking for a new...

I had a great experience at Vision when looking for a new car. The sales person I worked with (Alex J. ) was so easy to work with. He spent so much time talking with me about the Jeep I was looking at and he was completely honest and genuine. He and his manager Joe P. were able to come up with an amazing deal that I couldn’t say no to. Alex explained everything to me and I didn’t feel pressured into anything. I would highly recommend them to anyone!

Jul 15, 2021

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Employee Rating

Very easy to work with. Would definitely come back. I...

Very easy to work with. Would definitely come back. I have purchased/leased several vehicles in the past, it was the easiest and most professional experience.

Jun 28, 2021

Dealership Rating
Employee Rating

Great people and great service. Alex and Joe are awesome...

Great people and great service. Alex and Joe are awesome to work with!

Jun 27, 2021

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Employee Rating

great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

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Dan Gulick

Dan Gulick

Finance Manager
Recent Reviews

Jul 21, 2021

Dealership Rating
Employee Rating

Jeff Fagan was a true professional. He made my experience...

Jeff Fagan was a true professional. He made my experience getting a truck a very pleasant and very enjoyable time. No hassles and was not a long grueling processes like other dealerships can be.

Jul 15, 2021

Dealership Rating
Employee Rating

Very easy to work with. Would definitely come back. I...

Very easy to work with. Would definitely come back. I have purchased/leased several vehicles in the past, it was the easiest and most professional experience.

Jul 02, 2021

Dealership Rating
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I highly recommend this dealership if your in need of a...

I highly recommend this dealership if your in need of a Vehicle! Go see Jeff! They will work with you to get the perfect Vehicle!

Jun 30, 2021

Dealership Rating
Employee Rating

Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

Jun 29, 2021

Dealership Rating
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Great experience in the sales department and the service...

Great experience in the sales department and the service department

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Ron Kyle

Ron Kyle

Service Manager
Recent Reviews

Jul 27, 2021

Dealership Rating
Employee Rating

Service Mgr, Ron Kyle took an interest in solving my...

Service Mgr, Ron Kyle took an interest in solving my problem. Issue was handled, and the service team, mechanics included, have always been very nice. I also like getting my truck back clean on the inside.

Jul 22, 2021

Dealership Rating
Employee Rating

I always appreciate the friendly greetings and the fast...

I always appreciate the friendly greetings and the fast and efficient service My car was finished while i waited and I was on my way

Jun 30, 2021

Dealership Rating
Employee Rating

Service was quick and thorough. The tech, Rich Elliott...

Service was quick and thorough. The tech, Rich Elliott is knowledgeable and proficient. The service manager, Ron was able to get me in quickly for an appointment at the last minute.

Jun 27, 2021

Dealership Rating
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great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

Jun 23, 2021

Dealership Rating
Employee Rating

TOP NOTCH, QUICK PERCISE DIAGNOSIS FROM RON KYLE AND HIS...

TOP NOTCH, QUICK PERCISE DIAGNOSIS FROM RON KYLE AND HIS TEAM MATE FRANK AND DAN! REPAIR TO FOLLOW..THANK YOU! ALWAYS RECOMMEND THEM TO FRIENDS AND FAMILY!

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Bill Watt

Bill Watt

Sales & Leasing Consultant
Dealership Experience 14 years 2 months
Industry Experience 18 years 2 months
I've was born and raised in Rochester, NY. Married for 45 years to my wife. I have three wonderful children. Two live in Montana and one in Fairport. I have four beautiful grand children. Enjoy playing the guitar and have two tropical fish tanks. Enjoy talking with people.
Recent Reviews

Jul 22, 2021

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We came in on short notice not long before closing and...

We came in on short notice not long before closing and Bill Watt was a patient and showed us exactly what we were looking for. Friendly, knowledgeable staff. Easy to work with - highly recommend Bill Watt!

Jul 15, 2021

Dealership Rating
Employee Rating

Very easy to work with. Would definitely come back. I...

Very easy to work with. Would definitely come back. I have purchased/leased several vehicles in the past, it was the easiest and most professional experience.

Jun 30, 2021

Dealership Rating
Employee Rating

Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

Jun 25, 2021

Dealership Rating
Employee Rating

Will continue to work with the great team at Vision Dodge...

Will continue to work with the great team at Vision Dodge for my sales and service needs!

Jun 07, 2021

Dealership Rating
Employee Rating

The only place to go if you want great service, superior...

The only place to go if you want great service, superior vehicles and an overall exceptional car buying experience! Vision has it all! Your search is over.

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Joe Cicione

Joe Cicione

Sales & Leasing Consultant
Dealership Experience 19 years 7 months
Recent Reviews

Jul 15, 2021

Dealership Rating
Employee Rating

Very easy to work with. Would definitely come back. I...

Very easy to work with. Would definitely come back. I have purchased/leased several vehicles in the past, it was the easiest and most professional experience.

Jun 27, 2021

Dealership Rating
Employee Rating

great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

Jun 25, 2021

Dealership Rating
Employee Rating

Will continue to work with the great team at Vision Dodge...

Will continue to work with the great team at Vision Dodge for my sales and service needs!

May 27, 2021

Dealership Rating
Employee Rating

The moment I walked in I was impressed with all the...

The moment I walked in I was impressed with all the service and how accommodating and honest everyone was about the process. Would recommend over and over again.

Apr 23, 2021

Dealership Rating
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Well this was the third time I had to wait over 2.5 hours...

Well this was the third time I had to wait over 2.5 hours for my car and now the same symbol is on again😞

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Elizabeth LaDelfa

Elizabeth LaDelfa

Service Administrator
Recent Reviews

Jul 10, 2021

Dealership Rating
Employee Rating

Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

Jun 30, 2021

Dealership Rating
Employee Rating

Service was quick and thorough. The tech, Rich Elliott...

Service was quick and thorough. The tech, Rich Elliott is knowledgeable and proficient. The service manager, Ron was able to get me in quickly for an appointment at the last minute.

Jun 18, 2021

Dealership Rating
Employee Rating

As always, on top of their game. Dan is very...

As always, on top of their game. Dan is very good..bla,bla,this 25 words is too many words! bla bla we like you.

May 19, 2021

Dealership Rating
Employee Rating

I have been a customer of Vision Dodge/Jeep for many...

I have been a customer of Vision Dodge/Jeep for many years. Every service experience has been good. Service department AOK ! Keep up the good work !

May 10, 2021

Dealership Rating
Employee Rating

All service staff performed an outstanding job on...

All service staff performed an outstanding job on servicing my vehicle. Personable, fast, had an enjoyable experience. Pass along my comments to the staff. Will be back for future service. 👍👍👍👍👍👍👍👍👍👍 a 10! Thanks again, John. Also a 👍 to Sales. Always help full

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Jim Dengal

Jim Dengal

Service Advisor
Recent Reviews

Jul 23, 2021

Dealership Rating
Employee Rating

GREAT! Repaired what was an issue, Checked recall item...

GREAT! Repaired what was an issue, Checked recall item and everything was done professionally with information to me if needed. Awesome Courteous I will Return

Jul 10, 2021

Dealership Rating
Employee Rating

Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

Jul 05, 2021

Dealership Rating
Employee Rating

Had a problem with my AC and within my warranty they...

Had a problem with my AC and within my warranty they filled it with Freon and then also a leak detector dye. I just brought it in for another oil change and tire rotation and they went ahead and checked the AC system for me. Great service, great help thank you!

Jun 16, 2021

Dealership Rating
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Friendly and very accommodating. Answers any and all...

Friendly and very accommodating. Answers any and all questions. Cares about what the customers needs and wants are. Have recommended the dealership to friends and family.

Jun 09, 2021

Dealership Rating
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Everything was done to my satisfaction. Service writers...

Everything was done to my satisfaction. Service writers listen to what you have to say so that concerns are conveyed correctly to the mechanics Overall great experience

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Eric Dietl

Eric Dietl

Sales & Leasing Consultant

20 Reviews
Certified
Contact Me
Dealership Experience 7 months
Industry Experience 7 months
I’m originally from the Buffalo area and am Married with 2 teenage children. I am a proud veteran of the United States Navy and The Air Force. I recently retired from a successful career as a New York State Trooper. I enjoy camping and Rv’ing with family and friends. I look forward to the opportunity to earn your business.
Recent Reviews

Jun 30, 2021

Dealership Rating
Employee Rating

Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

Jun 10, 2021

Dealership Rating
Employee Rating

I must say that everyone that work with me rock,...

I must say that everyone that work with me rock, especially Eric he went out of his way to please me. My experience went well

Jun 07, 2021

Dealership Rating
Employee Rating

The only place to go if you want great service, superior...

The only place to go if you want great service, superior vehicles and an overall exceptional car buying experience! Vision has it all! Your search is over.

Jun 01, 2021

Dealership Rating
Employee Rating

Very pleased with my salesperson Eric Dietl. Overall...

Very pleased with my salesperson Eric Dietl. Overall experience was good except I had to wait 10 weeks for my truck. Pricing was ok, not exceptional

May 25, 2021

Dealership Rating
Employee Rating

Very pleased working with Eric Dtiel. He was very...

Very pleased working with Eric Dtiel. He was very helpful with my purchasing decisions for my new truck, plus working with me on the day of delivery

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Jeff Fagen

Jeff Fagen

Sales & Leasing Consultant

20 Reviews
Certified
Contact Me
Dealership Experience 8 years 3 months
Industry Experience 13 years 8 months
Hello my name is Jeff Fagen. I am a leasing and sales consultant at vision Chrysler dodge jeep ram. I have been in the business for over 13 years. I am 100 percent commited to helping find my customers the perfect vehicle.
Recent Reviews

Jul 21, 2021

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Employee Rating

Jeff Fagan was a true professional. He made my experience...

Jeff Fagan was a true professional. He made my experience getting a truck a very pleasant and very enjoyable time. No hassles and was not a long grueling processes like other dealerships can be.

Jul 20, 2021

Dealership Rating
Employee Rating

Vision Chrysler Dodge Jeep Ram of Penfield is absolutely...

Vision Chrysler Dodge Jeep Ram of Penfield is absolutely fantastic. Hands down the most helpful, knowledgeable, friendly dealership I have been to. They are ALWAYS willing to help. From service to sales to finance, I couldn't ask for a better group of people.

Jul 15, 2021

Dealership Rating
Employee Rating

Jeff fagan was a true professional. He made our...

Jeff fagan was a true professional. He made our experience buying a truck a very pleasant and very enjoyable time. I would go back to him

Jul 02, 2021

Dealership Rating
Employee Rating

I highly recommend this dealership if your in need of a...

I highly recommend this dealership if your in need of a Vehicle! Go see Jeff! They will work with you to get the perfect Vehicle!

Jun 30, 2021

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Employee Rating

The dealership catered exactly to my needs after finding...

The dealership catered exactly to my needs after finding out they wanted to make a new deal with me. This Dealership has the upmost professionalism

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Pat Mullen

Pat Mullen

Sales & Leasing Consultant
Recent Reviews

Jun 27, 2021

Dealership Rating
Employee Rating

great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

May 30, 2021

Dealership Rating
Employee Rating

My experience at vision was very positive. Scott was very...

My experience at vision was very positive. Scott was very helpful in making sure we found the right vehicle. Negotiation was simple and straightforward. Appraisal for my vehicle was quick and fair.

May 06, 2021

Dealership Rating
Employee Rating

The Dealer was willing to go the ertra mile to get my...

The Dealer was willing to go the ertra mile to get my business and made the purchase price lower than there competition, it worked I bought

Apr 14, 2021

Dealership Rating
Employee Rating

Very informative which is rare in the car buying world....

Very informative which is rare in the car buying world. Went above and beyond to get me a better deal than I got at the first place I went. HIGHLY RECOMMEND. Thanks again kid.

Mar 15, 2021

Dealership Rating
Employee Rating

Service Department is top notch!!!Great work and very...

Service Department is top notch!!! Great work and very professional. Ron Kyle is outstanding to deal with and always goes above and beyond for the customer.

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Alex Jankulovski

Alex Jankulovski

Sales & Leasing Consultant
Recent Reviews

Jul 28, 2021

Dealership Rating
Employee Rating

Alex Jankulovski, introduced to my family through Joe...

Alex Jankulovski, introduced to my family through Joe Providenza, has been instrumental in providing my family with quality automobiles and has treated my family like a part of the Vision Family. I wish to also Joe Providenza in looking out for us and providing us with such a positive experience. They should both be commended! Further, since the website does not allow for us to give all of the service advisors an excellent rating (it limits 10), I wish to use this space to give all at Vision Chrysler Dodge Jeep Ram of Penfield the highest possible ratings!

Jul 27, 2021

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Alex did a great job I would recommend him to family and...

Alex did a great job I would recommend him to family and friends to buy a vehicle.Friendly fast service and got me the deal I was looking for.

Jul 19, 2021

Dealership Rating
Employee Rating

I had a great experience at Vision when looking for a new...

I had a great experience at Vision when looking for a new car. The sales person I worked with (Alex J. ) was so easy to work with. He spent so much time talking with me about the Jeep I was looking at and he was completely honest and genuine. He and his manager Joe P. were able to come up with an amazing deal that I couldn’t say no to. Alex explained everything to me and I didn’t feel pressured into anything. I would highly recommend them to anyone!

Jun 28, 2021

Dealership Rating
Employee Rating

Great people and great service. Alex and Joe are awesome...

Great people and great service. Alex and Joe are awesome to work with!

Jun 08, 2021

Dealership Rating
Employee Rating

From sales,finance and service everyone I have ever dealt...

From sales,finance and service everyone I have ever dealt with a very attentive and respectful. Alex J is awesome. I'm a repeat customer

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Scott Moller

Scott Moller

Sales & Leasing Consultant
Contact Me
Dealership Experience 1 years 8 months
Industry Experience 1 years 8 months
Originally from NJ, I came here for college and never left. Amateur motorsports and cars in general consume most of my leisure time, so assisting you with your next vehicle never feels like work. I truly enjoy helping people find cars, trucks, and SUVs they're excited to own.
Recent Reviews

Jul 26, 2021

Dealership Rating
Employee Rating

Very professional and helpful ….Was done online, very...

Very professional and helpful …. Was done online, very prompt, straight forward and friendly No games played, just gave price terms and stuck with their words

May 30, 2021

Dealership Rating
Employee Rating

My experience at vision was very positive. Scott was very...

My experience at vision was very positive. Scott was very helpful in making sure we found the right vehicle. Negotiation was simple and straightforward. Appraisal for my vehicle was quick and fair.

May 27, 2021

Dealership Rating
Employee Rating

I had a problem with being able to get the car due to...

I had a problem with being able to get the car due to papers not being received from Dodge/Chrysler, but once the dealership received them, & I was able to come get the car, I received excellent customer service at the dealership. Scott Moller took the time to go through the dashboard features of my new car, which I thought was great!! It was a pleasure to do business with this dealership.

May 27, 2021

Dealership Rating
Employee Rating

My salesperson was very helpful both times I visited. I...

My salesperson was very helpful both times I visited. I had some special requests and he was very agreeable. I have already referred others to this dealership

May 19, 2021

Dealership Rating
Employee Rating

Everyone was very friendly and personable. The pricing...

Everyone was very friendly and personable. The pricing got confusing. I was given a monthly price over $110 more than quoted when I ordered my Durango RT. Then when I asked for an explanation, I was given a price only $50 more. I’m still confused on why the numbers were all over the place at the end.

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Scott Burr

Scott Burr

Sales Manager
Recent Reviews

Jun 30, 2021

Dealership Rating
Employee Rating

Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

Jun 27, 2021

Dealership Rating
Employee Rating

great place to shop for new or used cars or trucks.the...

great place to shop for new or used cars or trucks. the management very helpful .sales staff and service staff top notch .

Jun 10, 2021

Dealership Rating
Employee Rating

I must say that everyone that work with me rock,...

I must say that everyone that work with me rock, especially Eric he went out of his way to please me. My experience went well

Apr 07, 2021

Dealership Rating
Employee Rating

You go there to get good service and some employees don't...

You go there to get good service and some employees don't know how to treat their clients. Some of them look like they don't want to take care the complain we have. My personal opinion doesn't recommend any one go to this dealer.

Mar 09, 2021

Dealership Rating
Employee Rating

Dealership was great to work with, low pressure fair...

Dealership was great to work with, low pressure fair pricing great follow through and an overall welcoming environment! Would highly recommend and will definitely return for service.

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James Wells

James Wells

Sales & Leasing Consultant
Contact Me
Dealership Experience 6 months
James is a life long resident of Rochester, NY. James's customers are more than just customers, any customer James connects with is considered family. His customers know they can contact him for anything. Customer satisfaction is his #1 priority! Become a part of the family and let James guide you through your next car buying process!
Recent Reviews

Jun 30, 2021

Dealership Rating
Employee Rating

Decent experience, not good and certainly far from great....

Decent experience, not good and certainly far from great. Involved far too many trips to this dealership. We made an appointment with Bill for 5:30 PM. Unfortunately he was with someone until 6:30 PM yet no one else helped us or acknowledged us. Another visit as part of this trip was to actually close a deal yet no one helped me again for about an hour. Then, people that came in after me, with no appointment were helped ahead of me. Not good

Jun 07, 2021

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I'm beyond grateful for all your assistance. Great...

I'm beyond grateful for all your assistance. Great service! James is awesome! James went above and beyond to offer the best service. I'm beyond grateful.

May 06, 2021

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The Dealer was willing to go the ertra mile to get my...

The Dealer was willing to go the ertra mile to get my business and made the purchase price lower than there competition, it worked I bought

Apr 23, 2021

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Excellent customer service. I also received a follow up...

Excellent customer service. I also received a follow up call to check in and make sure I was happy with my purchase. I had a great experience and have already recommended Vison.

Apr 19, 2021

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Very polite and listen to what your looking for in a car....

Very polite and listen to what your looking for in a car. I went for specific car and they showed that car and another car close to price range. Definitely will be going back

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James Baker

James Baker

Service Technician
Recent Reviews

Jul 10, 2021

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Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

May 05, 2021

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James Baker is the best. I always make sure to ask for...

James Baker is the best. I always make sure to ask for him. He never tries to sell me things I don't need. He is friendly, knowledgeable and very quick! I would not trust anyone else with my car. I recommend him to everyone I know - even if they didn't buy their car there (which they should)!!

May 05, 2021

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Did the online booking for an oil change since no one was...

Did the online booking for an oil change since no one was answering the phones when I called. They were very quick with my service that I needed and I was out a lot faster than I anticipated.

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Tim Brown

Tim Brown

Service Technician
Recent Reviews

Jul 24, 2021

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Great service as always!!! I’m always thankful for the...

Great service as always!!! I’m always thankful for the kind and exceptional service at Vision DCJR. Staff is efficient and friendly and always very accommodating to my schedule

Jul 10, 2021

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Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

Jun 16, 2021

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Friendly and very accommodating. Answers any and all...

Friendly and very accommodating. Answers any and all questions. Cares about what the customers needs and wants are. Have recommended the dealership to friends and family.

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Rich Elliott

Rich Elliott

Service Technician
Recent Reviews

Jul 10, 2021

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Thank you for sending me the email so I can keep up with...

Thank you for sending me the email so I can keep up with my van Thanks to Dan who got me the credit card threw Vision Dodge. I have to change my address to my new one 9 Bobrich Drive rochester ny 14610

Jun 30, 2021

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Service was quick and thorough. The tech, Rich Elliott...

Service was quick and thorough. The tech, Rich Elliott is knowledgeable and proficient. The service manager, Ron was able to get me in quickly for an appointment at the last minute.

Jun 08, 2021

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Service is always slow and then you have different...

Service is always slow and then you have different stories. Third time in a row they didn't get done in a timely manner and communication bad. Don't know who I worked with

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Astrit Gaxha

Astrit Gaxha

Service Technician
Recent Reviews

Jul 24, 2021

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Great service as always!!! I’m always thankful for the...

Great service as always!!! I’m always thankful for the kind and exceptional service at Vision DCJR. Staff is efficient and friendly and always very accommodating to my schedule

Jul 10, 2021

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